Cancellation Policy/ Terms & Conditions

Welcome to Back To Touch Massage Clinic. I understand that unexpected events happen, but missed appointments impact my time and revenue. To maintain fairness with my clients and protect my livelihood, I have a cancellation policy in place.

I Require 24-Hour Advance Notice

Please cancel or reschedule your session at least 24 hours before your appointment. If you cancel after the 24-hour mark, I will charge you the full price for the missed session. If you cannot meet the deadline, contact me immediately, and I may waive your fees if I fill the slot.

No-Shows

If you miss your appointment, I will charge you the entire amount for the missed session.

Exceptions

I make exceptions for emergencies such as sudden illness, death in the family, or other incidents you can’t control. However, please note that work meetings and work related emergencies may not be considered valid reasons for a late cancellation at no charge.

Making a Payment

You must pay charges for all missed appointments before the next scheduled session. If you have any credit on your account (pre-paid sessions, gift certificates, etc.), the system will deduct the full amount of the missed session from your account.

How to cancel

To cancel or reschedule before the 24-hour mark, you can easily do so online or by calling or texting me directly at 773-281-0404. Please avoid canceling via email

Appointment Confirmation

I will send you a text reminder as a courtesy, one day before your scheduled appointment to help you remember it. It is important that you remember your appointment dates and times to avoid being late, missing appointments, or incurring cancellation fees.

In summary, my cancellation policy ensures that I can continue to provide quality care while protecting my time and financial stability. Thank you for choosing my clinic for your massage therapy needs.

Thea Polancic, Business Owner, Chicago, IL

" Marzena has been our family massage therapist for almost ten years. During that time she has helped my husband and me nurse various injuries, recover from car accidents, and supported me with massage through my pregnancy. I have had monthly standing massages for the last three years. Marzena is very caring and talented. I’ve referred many people to her over the years and they have all become fans. "

Betsy C. Sobiech

" I am lucky enough to say that I’ve gotten massage therapy treatments from practitioners all over the world. I feel even luckier that Marzena, the best I’ve ever experienced, is located here in Chicago. What sets her apart is her ability to focus on my unique needs and preferences, deliver an extremely deep treatment, and share her knowledge and commitment to total wellness."

Amy Lechelt-Basta, Chicago, IL

"Marzena is wonderful! I don’t like when I get those fluffy-soft massages that “do nothing”…however, Marzena does ALOT! She will get the knots out, work the areas of stress and is also inspirational to chat with during the process! I let her “cup” me when she thought I needed it, which I was afraid to do, but I trusted her. Amazing! Thanks Marzena!"

Thea Polancic, Business Owner, Chicago, IL

"Marzena is a true healer and massage expert. She understands and has compassion for the experience of pain in the body and knows how to effectively reduce that pain. She listens carefully to your needs as a client and always helps you consider varieties of strategies you can use besides massage to feel better. I have probably had massages from over 20 massage therapists in my life. Marzena is by far the best I have experienced. I highly recommend her services."

❮ ❯

FAQS

Do I need an appointment?

Yes, appointments are required. I recommend booking in advance to secure your preferred dates and times. While I don’t accept walk-ins, you can always text me to check for same-day availability in case of last-minute cancellations.

You can book online anytime—our system is available 24/7! If you have questions or need assistance, feel free to reach out directly.

Do you accept insurance?

I don’t accept insurance, but many HSA (Health Savings Account) or FSA (Flexible Spending Account) plans cover massage therapy. You can use your HSA/FSA credit card to pay online or in person. If your card is declined, please provide an alternative form of payment.

Can you cure TMJ Disorder?

While manual therapies don’t provide a permanent cure for TMJ Disorder, they are highly effective in relieving pain and improving jaw mobility. My approach combines massage, movement techniques, and specialized intraoral methods. I also provide self-help strategies to help you maintain long-term results.

What should I wear to my session?

Your clothing depends on the type of therapy you’re receiving. Some treatments, like massage or hot stone therapy, are performed directly on the skin, while others don’t require disrobing.

For therapies involving movement or stretching, please wear or bring comfortable, stretchy clothing like sweatpants, leggings, shorts, a sports bra, or a tank top.

Nudity during massage sessions is optional. You can fully disrobe or leave your undergarments on—whatever makes you most comfortable. Rest assured, I always use professional draping to ensure your privacy and comfort.

Will I feel pain during my session?

No, your session will not be painful. My goal is to relieve discomfort and promote healing—not to cause pain. Pain signals potential danger, and treating it with more pain isn’t effective. I use gentle, targeted techniques that ensure your comfort while addressing your needs.

How often should I schedule therapy sessions?

The frequency of sessions depends on your specific condition and goals. For acute or severe chronic pain, I may recommend multiple sessions per week to start. Most clients benefit from weekly appointments initially, with frequency decreasing as they improve.

Once your pain is under control, monthly maintenance sessions help sustain progress and prevent future issues. Together, we’ll create a personalized plan that works for you and keeps you feeling your best.